Privacy Policy
This Privacy Policy explains how Etienne Multi-Services (EMS) collects, uses, and protects your information — including information related to our SMS/text messaging program.
Last updated: July 7, 20261. Overview
Etienne Multi-Services (“EMS,” “we,” “us,” or “our”) respects your privacy. This policy describes what information we collect across our website, storefront, and messaging programs, why we collect it, and the choices you have.
2. Information We Collect
- Contact information: name, email address, phone number, shipping/billing address
- Order information: products purchased, customization details (uploaded photos, text, design choices), order history
- Payment information: processed securely by our payment processor (Stripe) — EMS does not store full card numbers
- Communication data: messages you send us, including SMS opt-in status and message history
- Technical data: IP address, browser type, device information, and site usage collected via cookies
3. How We Use Information
- To process and fulfill your orders, including custom/personalized products
- To communicate order status, shipping updates, and customer service (via email, SMS, or phone)
- To send you promotional offers, where you’ve opted in
- To improve our website, products, and services
- To detect and prevent fraud
4. SMS / Text Messaging Data
If you opt in to receive text messages from EMS, we collect your mobile phone number and your consent/opt-in status in order to send you order updates, reminders, and (where separately opted in) promotional messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories of information sharing described in this policy exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties, regardless of purpose.
Text messages are sent through our SMS platform provider solely to deliver the messages you’ve opted in to receive. You can opt out at any time by replying STOP, or request help by replying HELP.
For more on how our SMS program works, including message frequency and opt-out instructions, see our Terms of Service.
5. How We Share Information
We do not sell your personal information. We may share information with:
| Recipient | Purpose |
|---|---|
| Payment processors (e.g. Stripe) | To securely process payments |
| Shipping & fulfillment partners | To deliver your orders |
| E-commerce platforms (WooCommerce, TikTok Shop, Meta, Amazon) | To manage listings and orders across channels you purchase from |
| Service providers | Website hosting, analytics, and customer support tools |
| Legal authorities | Only when required by law |
As noted above, SMS opt-in data and consent are never included in this sharing, regardless of category.
6. Cookies & Tracking
Our website may use cookies and similar technologies to remember your preferences, understand site usage, and improve performance. You can control cookies through your browser settings.
7. Third-Party Services
Our services integrate with third-party platforms (such as Stripe for payments, and marketplace/social platforms for product syncing). These third parties have their own privacy policies governing their use of your information.
8. Data Retention & Security
We retain your information for as long as needed to fulfill orders, comply with legal obligations, and support our business operations. We use reasonable administrative and technical safeguards to protect your data, though no method of transmission or storage is 100% secure.
9. Your Rights & Choices
- Opt out of SMS messages anytime by replying STOP
- Unsubscribe from marketing emails via the link in any email
- Request access to, correction of, or deletion of your personal information by contacting us
10. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected by an updated “Last updated” date at the top of this page.
12. Contact Us
Etienne Multi-Services LLC
Email: etienneeddy11@gmail.com
Phone: 516-526-7291
Website: etiennemultiservices.com